(Re)envision the HSR Guiding Principles

For most of 2020, HSR focused on adapting to the pandemic in our community. As a result, (Re)envision the HSR’s project timelines and activities were temporarily paused. The important work to reconfigure the transit network and improve our customer experience is now getting back underway.

Based on feedback from almost 12,000 interactions with customers, residents and stakeholders, we’ve drafted six Guiding Principles. These will lay the foundation for future action plans such as new features for our service, a reconfigured network and routes that will be implemented over time, as well as customer experience improvements.

Have your say.

Each Guiding Principle will be supported by proposed action plans. That’s why we want your feedback. We want to make sure we’ve identified the right solutions that will improve your experience on transit.

Help us make transit your first choice by completing the following Guiding Principles Action-Planner. Before completing the planner, it may be helpful to watch this video explaining what we heard from customers and what outcomes we’re targeting to achieve as we confirm these draft Guiding Principles.

Together, let’s make Transit your first choice by confirming our shared vision for HSR.