We want to hear from you!

To ensure everyone has a voice, we encourage everyone who interacts with the City to share their feedback and help us understand their overall experience with City services.

Complete the survey by July 10, 2026.

The survey is an opportunity to tell us what is working, what is challenging and what would make it easier to access City information, services and support.

Take the Customer Experience Survey

Notice of Collection and Use of Information: The City of Hamilton collects personal information under authority of Sections 10 and 227 of the Municipal Act, 2001. Any personal information collected through surveys, polls, workshops and other engagement activities for the Customer Experience Strategy will be used to help the City of Hamilton understand community experiences and identify opportunities for improvement. Participation is voluntary and any personal information collected will be handled in accordance with applicable privacy legislation. By providing your contact information, you are consenting to receiving emails from the City of Hamilton and/or City’s consultant, Experience Advisors, who has been retained to support the development of the Customer Experience Strategy. The information you provide may also be shared with the consultant. All information will be used in an aggregated and confidential manner to inform analysis, recommendations and decision-making. Questions about the collection of your personal information can be directed to the Manager of Community Initiatives, Communications and Community Engagement Division, City of Hamilton, 71 Main Street West, 2nd Floor, Hamilton, ON, L8P 4Y5, jocelyn.strutt@hamilton.ca, 905-546-2424 ext. 5702.