Annual Transit Accessibility Public Event

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Consultation has concluded

The Accessibility for Ontarians with Disabilities Act (AODA) requires transportation service providers to hold at least one public meeting each year. At the HSR, we take advantage of these yearly opportunities to learn from our customers about what is important to them, and to tell our customers how we are improving accessibility across the system, both on Accessible Transportation Services (DARTS) and the HSR.

In the past, this meeting has been held in-person. Due to the COVID-19 pandemic, this year’s meeting will be done virtually, in a pre-recorded video presentation format.

Watch the Annual Transit Accessibility Public Event pre-recorded video

Topics discussed on the video include:

  • Welcome messages from the Director of Transit and the Manager of Customer Experience & Innovation
  • Reflections on Transit’s accessibility priorities over the last year
  • Accessibility activities for the HSRnow trip planning tools, including the new mobile app
  • Project updates on (Re)envision the HSR
  • Scheduling of DARTS trips
  • Feedback and complaints processes
  • COVID response procedures
  • Ending the sale of paper tickets and passes, and switching to PRESTO

We are looking for your feedback on the Engage Hamilton platform, by phone at 905-521-1212, by email to ats@hamilton.ca, and by mail to 2200 Upper James St., PO Box 340, Mount Hope, ON, L0R 1W0

We will gather all the feedback we receive and use it to inform both our accessibility plans and our day-to-day operations. By participating on the Engage Hamilton platform, you will help us learn the best way to keep using this tool to help you reach out to us, even when we are able to gather together in person again.

We apologize for the delay in posting the video of our Accessibility event on December 2. We ran into technical difficulties with our live captioning.

The Accessibility for Ontarians with Disabilities Act (AODA) requires transportation service providers to hold at least one public meeting each year. At the HSR, we take advantage of these yearly opportunities to learn from our customers about what is important to them, and to tell our customers how we are improving accessibility across the system, both on Accessible Transportation Services (DARTS) and the HSR.

In the past, this meeting has been held in-person. Due to the COVID-19 pandemic, this year’s meeting will be done virtually, in a pre-recorded video presentation format.

Watch the Annual Transit Accessibility Public Event pre-recorded video

Topics discussed on the video include:

  • Welcome messages from the Director of Transit and the Manager of Customer Experience & Innovation
  • Reflections on Transit’s accessibility priorities over the last year
  • Accessibility activities for the HSRnow trip planning tools, including the new mobile app
  • Project updates on (Re)envision the HSR
  • Scheduling of DARTS trips
  • Feedback and complaints processes
  • COVID response procedures
  • Ending the sale of paper tickets and passes, and switching to PRESTO

We are looking for your feedback on the Engage Hamilton platform, by phone at 905-521-1212, by email to ats@hamilton.ca, and by mail to 2200 Upper James St., PO Box 340, Mount Hope, ON, L0R 1W0

We will gather all the feedback we receive and use it to inform both our accessibility plans and our day-to-day operations. By participating on the Engage Hamilton platform, you will help us learn the best way to keep using this tool to help you reach out to us, even when we are able to gather together in person again.

We apologize for the delay in posting the video of our Accessibility event on December 2. We ran into technical difficulties with our live captioning.

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