Accessible Transit Customer Survey

The Accessibility for Ontarians with Disabilities Act (AODA) requires transportation service providers to hold at least one public meeting each year. At the HSR, we take advantage of these yearly opportunities to learn from our customers about what is important to them, and to tell our customers how we are improving accessibility across the system, both on Accessible Transportation Services (ATS/ DARTS) and conventional HSR service. This year’s meeting will include an in-person and virtual option. The meeting will take place on Tuesday December 5, 2023 from 4 to 6 pm.

• The in-person meeting will take place in rooms 192/193 on the first floor of Hamilton City Hall, 71 Main St. W.
• The meeting will also be available for viewing on the City of Hamilton’s YouTube channel, youtube.com/insidecityofhamilton
• For attendees of the in-person meeting, there will be an opportunity to ask questions of the panel following their presentations.

If you require a copy of the presentation in an alternative format (e.g. print copy or Braille), or accessibility accommodations to provide feedback or to attend the meeting, or if you have any questions about this public consultation, please contact us.

We will review all customer comments and questions to address key issues and questions in our virtual meeting. But we won’t stop there. We will gather all the feedback we receive and use it to inform both our accessibility plans and our day-to-day operations. By participating on the Engage Hamilton platform, you will help us learn the best way to keep using this tool to help you reach out to us, even when we are able to gather in person again.

Information will be collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act. With the exception of personal information, all comments will become part of the public record.

Accessible Transportation Services (ATS) has teamed up with HSR’s Customer Experience and Innovation team to gather customer feedback through an online survey. The feedback survey respondents provide will help us better serve our community and shape the future of accessible transit in Hamilton. Questions are specific to your experiences with ATS customer service, our contractor DARTS, accessibility on HSR, the Taxi Scrip program, and to help us learn more about our riders. Survey closes December 31, 2023.

Alternatively, you can provide feedback:

• In person: fill out a comment card at the HSR Customer Service Centre at 36 Hunter St. E. (Hamilton GO Centre) or at any Municipal Service Centre
• Email: ats@hamilton.ca
• Phone: 905.529.1212
• Fax: 905.679.7305
• Mail: Accessible Transportation Services
  c/o 71 Main Street West
  Hamilton, ON L8P 4Y5

$50 Presto travel cards
The survey includes an option to enter a contest for a chance to win 1 of 3 $50 Presto travel cards. Accessible Transportation Services (ATS) Customer Panel Survey respondents also have the option to join the Accessible Transportation Services (ATS) Customer Panel.

Accessible Transportation Services (ATS) Customer Panel
The ATS Customer Panel will receive periodic invitations to participate in upcoming engagement activities such as surveys, focus groups and more.