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The City’s Digital Strategy will act as a guide for the organization as it works to embrace the increasingly digitally-driven era we are now in, and continuously evolves to meet future needs and expectations of the community.
It establishes a vision that will enable the seamless delivery of customer-centered digital services for our residents, businesses, partners and employees, and continue to enhance confidence in the City and its services.
Key highlights of the Digital Strategy include:
Defining Digital Strategy and its importance
Vision for the Digital Strategy
Key engagement insights including public and internal feedback
Key objectives, key outcomes and guiding principles to enhance existing services and introduce new digital services and digital ways of working
Priority pillars that support the strategy including required foundational elements, digital workplace and priority technology initiatives
Background
The City of Hamilton is developing a Digital Strategy to understand your experience with existing online/digital services, identify challenges you face in using online/digital services, and identify opportunities to improve City services through digital enhancements.
The City is committed to ensuring resident, business and community partner needs are at the core of this effort.
A key component of the strategy will focus on recommendations for enhancing existing services and introducing new digital services. The City has engaged Deloitte to conduct user research and support the development of the Digital Strategy.
Community Survey - the objective of the survey is to understand the challenges users face using digital services and identify opportunities to improve City services through digital enhancements.
Focus Groups - in addition to survey feedback, focus groups will be conducted with various stakeholder groups to better understand the needs of specific users.
The City’s Digital Strategy will act as a guide for the organization as it works to embrace the increasingly digitally-driven era we are now in, and continuously evolves to meet future needs and expectations of the community.
It establishes a vision that will enable the seamless delivery of customer-centered digital services for our residents, businesses, partners and employees, and continue to enhance confidence in the City and its services.
Key highlights of the Digital Strategy include:
Defining Digital Strategy and its importance
Vision for the Digital Strategy
Key engagement insights including public and internal feedback
Key objectives, key outcomes and guiding principles to enhance existing services and introduce new digital services and digital ways of working
Priority pillars that support the strategy including required foundational elements, digital workplace and priority technology initiatives
Background
The City of Hamilton is developing a Digital Strategy to understand your experience with existing online/digital services, identify challenges you face in using online/digital services, and identify opportunities to improve City services through digital enhancements.
The City is committed to ensuring resident, business and community partner needs are at the core of this effort.
A key component of the strategy will focus on recommendations for enhancing existing services and introducing new digital services. The City has engaged Deloitte to conduct user research and support the development of the Digital Strategy.
Community Survey - the objective of the survey is to understand the challenges users face using digital services and identify opportunities to improve City services through digital enhancements.
Focus Groups - in addition to survey feedback, focus groups will be conducted with various stakeholder groups to better understand the needs of specific users.
Tell us about your experiences using the City of Hamilton’s digital services to help us identify ways to make our digital service offering even better.
Consultation has concluded
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Improving Online/Digital Services has finished this stage
Gather community input on challenges and opportunities to improve the current digital services offering. (Nov/Dec 2022)
Focus Groups
Improving Online/Digital Services has finished this stage
In-person and virtual focus groups to understand the challenges users face interacting with the City. (Nov 2022)
Insight Report
Improving Online/Digital Services has finished this stage
A summary of key insights will be posted. (Jan 2023)
Final Report
Improving Online/Digital Services is currently at this stage
City of Hamilton’s Digital Strategy - a guide for the organization as it works to provide customer-focused services in an increasingly digitally-driven era (Feb 2023).