Improving Online/Digital Services

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Consultation has concluded

The City of Hamilton’s Digital Strategy(External link) (PDF, 422 KB) will guide how City services and internal processes are delivered through digital technology.

The City’s Digital Strategy will act as a guide for the organization as it works to embrace the increasingly digitally-driven era we are now in, and continuously evolves to meet future needs and expectations of the community.

It establishes a vision that will enable the seamless delivery of customer-centered digital services for our residents, businesses, partners and employees, and continue to enhance confidence in the City and its services.

Key highlights of the Digital Strategy include:

  • Defining Digital Strategy and its importance
  • Vision for the Digital Strategy
  • Key engagement insights including public and internal feedback
  • Key objectives, key outcomes and guiding principles to enhance existing services and introduce new digital services and digital ways of working
  • Priority pillars that support the strategy including required foundational elements, digital workplace and priority technology initiatives

Background

The City of Hamilton is developing a Digital Strategy to understand your experience with existing online/digital services, identify challenges you face in using online/digital services, and identify opportunities to improve City services through digital enhancements.

The City is committed to ensuring resident, business and community partner needs are at the core of this effort.

A key component of the strategy will focus on recommendations for enhancing existing services and introducing new digital services. The City has engaged Deloitte to conduct user research and support the development of the Digital Strategy.

  • Community Survey - the objective of the survey is to understand the challenges users face using digital services and identify opportunities to improve City services through digital enhancements.
  • Focus Groups - in addition to survey feedback, focus groups will be conducted with various stakeholder groups to better understand the needs of specific users.

What we heard - Engagement Summary

Thank you for participating in our survey to inform the City of Hamilton's Digital Strategy. View the Engagement Summary(External link) (PDF, 423 KB)


The City of Hamilton’s Digital Strategy(External link) (PDF, 422 KB) will guide how City services and internal processes are delivered through digital technology.

The City’s Digital Strategy will act as a guide for the organization as it works to embrace the increasingly digitally-driven era we are now in, and continuously evolves to meet future needs and expectations of the community.

It establishes a vision that will enable the seamless delivery of customer-centered digital services for our residents, businesses, partners and employees, and continue to enhance confidence in the City and its services.

Key highlights of the Digital Strategy include:

  • Defining Digital Strategy and its importance
  • Vision for the Digital Strategy
  • Key engagement insights including public and internal feedback
  • Key objectives, key outcomes and guiding principles to enhance existing services and introduce new digital services and digital ways of working
  • Priority pillars that support the strategy including required foundational elements, digital workplace and priority technology initiatives

Background

The City of Hamilton is developing a Digital Strategy to understand your experience with existing online/digital services, identify challenges you face in using online/digital services, and identify opportunities to improve City services through digital enhancements.

The City is committed to ensuring resident, business and community partner needs are at the core of this effort.

A key component of the strategy will focus on recommendations for enhancing existing services and introducing new digital services. The City has engaged Deloitte to conduct user research and support the development of the Digital Strategy.

  • Community Survey - the objective of the survey is to understand the challenges users face using digital services and identify opportunities to improve City services through digital enhancements.
  • Focus Groups - in addition to survey feedback, focus groups will be conducted with various stakeholder groups to better understand the needs of specific users.

What we heard - Engagement Summary

Thank you for participating in our survey to inform the City of Hamilton's Digital Strategy. View the Engagement Summary(External link) (PDF, 423 KB)


  • CLOSED: This survey has concluded.

    Tell us about your experiences using the City of Hamilton’s digital services to help us identify ways to make our digital service offering even better. 


    Consultation has concluded
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