FAQs
I have a complaint about my trip on DARTS/HSR. Can I use Engage Hamilton for that?
You are welcome to post comments here, but they can be seen by others. We don’t mind! But you may wish to provide us with details about your complaint that are too personal for a public platform. If you have a complaint about a DARTS trip or some other aspect of Accessible Transportation Services, it is best to call 905-529-1212, or email ats@hamilton.ca so we can properly investigate. If you have a specific complaint about HSR service, please call 905-528-4200 or email us at HSRserve@hamilton.ca to make sure your complaint is logged for investigation.