Hamilton.ca Website Redesign

Share on Facebook Share on Twitter Share on Linkedin Email this link

The City of Hamilton website is a key communications tool that provides a variety of information about programs, services and operations to its citizens, businesses and other stakeholders.

The current Hamilton.ca launched in 2015 and has seen an average of 15 million page views a year and an increase in users from 1.5 to 3.4 million in the same time period.

Our requirements for a website have since evolved and City staff are launching a consultation process to uncover user motivations and needs for 2021 and beyond. The feedback gathered through public engagement opportunities will provide staff with valuable insight into what’s working, not working and ensuring any updates and redevelopment work that is done meets the needs of our residents and stakeholders.

City staff will advance hamilton.ca by focusing on delivering valuable content, an efficient CMS and a commitment to an improved user experience. We are estimating it will take until the end of 2021 to complete this project.


Trust & Confidence in City Government Open Forum

For the remainder of the 2018 to 2022 Term of Council, Trust & Confidence in City Government has been identified as a focus area of priority and the City of Hamilton is committed to promoting an open approach to government.

  • What things do you think we can do to better meet this commitment?
  • What information do you want to be able to access?
  • What tools can we utilize to close the gap?
  • What processes can we improve to enable transparency?

The City of Hamilton website is a key communications tool that provides a variety of information about programs, services and operations to its citizens, businesses and other stakeholders.

The current Hamilton.ca launched in 2015 and has seen an average of 15 million page views a year and an increase in users from 1.5 to 3.4 million in the same time period.

Our requirements for a website have since evolved and City staff are launching a consultation process to uncover user motivations and needs for 2021 and beyond. The feedback gathered through public engagement opportunities will provide staff with valuable insight into what’s working, not working and ensuring any updates and redevelopment work that is done meets the needs of our residents and stakeholders.

City staff will advance hamilton.ca by focusing on delivering valuable content, an efficient CMS and a commitment to an improved user experience. We are estimating it will take until the end of 2021 to complete this project.


Trust & Confidence in City Government Open Forum

For the remainder of the 2018 to 2022 Term of Council, Trust & Confidence in City Government has been identified as a focus area of priority and the City of Hamilton is committed to promoting an open approach to government.

  • What things do you think we can do to better meet this commitment?
  • What information do you want to be able to access?
  • What tools can we utilize to close the gap?
  • What processes can we improve to enable transparency?
  • CLOSED: This survey has concluded.

    People can’t use information they can’t find. Many sites poorly categorize and name labels that don’t adequately or accurately describe the content within them (unfortunately us included).

    We're proposing some changes to how we handle this. Your response will help us make decisions to organize the content on our website.

    In this activity all you need to do is click!

    1. You will be asked to find a certain item/task.
    2. Click through the list until you arrive at one that you think helps you complete the task.
    3. This is not a test of your ability, there are no right or wrong answers.

    Participate in Activity
    Share on Facebook Share on Twitter Share on Linkedin Email this link
  • CLOSED: This survey has concluded.

    Instead of small bits of departmental information scattered around the site, with seemingly little or no connection between them, we’d like to consolidate tasks by common actions.

    We want to ensure that information can be found in the most logical place and that like-minded information/content is grouped and named appropriately. Your response will help us make decisions to organize the content on our website.

    Take Survey
    Share on Facebook Share on Twitter Share on Linkedin Email this link
  • Thank you for your interest. This survey has concluded.

    Let us know about your experience with the current Hamilton.ca website and help us find ways it can be improved.

    Public feedback provides staff with valuable insight into what’s working, not working and ensuring any updates and redesign work that is done meets the needs of our residents and stakeholders.

    Take Survey
    Share on Facebook Share on Twitter Share on Linkedin Email this link