Hamilton.ca Website Redesign

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Consultation has concluded

The City of Hamilton website is a key communications tool that provides a variety of information about programs, services and operations to its citizens, businesses and other stakeholders.

The current Hamilton.ca launched in 2015 and has seen an average of 15 million page views a year and an increase in users from 1.5 to 3.4 million in the same time period.

Our requirements for a website have since evolved and City staff are launching a consultation process to uncover user motivations and needs for 2021 and beyond. The feedback gathered through public engagement opportunities will provide staff with valuable insight into what’s working, not working and ensuring any updates and redevelopment work that is done meets the needs of our residents and stakeholders.

City staff will advance hamilton.ca by focusing on delivering valuable content, an efficient CMS and a commitment to an improved user experience. We are estimating it will take until the end of 2021 to complete this project.

The City of Hamilton website is a key communications tool that provides a variety of information about programs, services and operations to its citizens, businesses and other stakeholders.

The current Hamilton.ca launched in 2015 and has seen an average of 15 million page views a year and an increase in users from 1.5 to 3.4 million in the same time period.

Our requirements for a website have since evolved and City staff are launching a consultation process to uncover user motivations and needs for 2021 and beyond. The feedback gathered through public engagement opportunities will provide staff with valuable insight into what’s working, not working and ensuring any updates and redevelopment work that is done meets the needs of our residents and stakeholders.

City staff will advance hamilton.ca by focusing on delivering valuable content, an efficient CMS and a commitment to an improved user experience. We are estimating it will take until the end of 2021 to complete this project.

  • CLOSED: This survey has concluded.

    Locating Information Activity - Phase 2 closed

    People can’t use information they can’t find. Many sites poorly categorize and name labels that don’t adequately or accurately describe the content within them (unfortunately us included).

    We're proposing some changes to how we handle this. Your response will help us make decisions to organize the content on our website.

    In this activity all you need to do is click!

    1. You will be asked to find a certain item/task.
    2. Click through the list until you arrive at one that you think helps you complete the task.
    3. This is not a test of your ability, there are no right or wrong answers.

    Consultation has concluded
    Share Locating Information Activity - Phase 2 closed on Facebook Share Locating Information Activity - Phase 2 closed on Twitter Share Locating Information Activity - Phase 2 closed on Linkedin Email Locating Information Activity - Phase 2 closed link
  • CLOSED: This survey has concluded.

    Islands of Information Survey - Phase 2 closed

    Instead of small bits of departmental information scattered around the site, with seemingly little or no connection between them, we’d like to consolidate tasks by common actions.

    We want to ensure that information can be found in the most logical place and that like-minded information/content is grouped and named appropriately. Your response will help us make decisions to organize the content on our website.

    Consultation has concluded
    Share Islands of Information Survey - Phase 2 closed on Facebook Share Islands of Information Survey - Phase 2 closed on Twitter Share Islands of Information Survey - Phase 2 closed on Linkedin Email Islands of Information Survey - Phase 2 closed link
  • Thank you for your interest. This survey has concluded.

    Experience Survey - Phase 1 closed

    Let us know about your experience with the current Hamilton.ca website and help us find ways it can be improved.

    Public feedback provides staff with valuable insight into what’s working, not working and ensuring any updates and redesign work that is done meets the needs of our residents and stakeholders.

    Consultation has concluded
    Share Experience Survey - Phase 1 closed on Facebook Share Experience Survey - Phase 1 closed on Twitter Share Experience Survey - Phase 1 closed on Linkedin Email Experience Survey - Phase 1 closed link