Let's Talk Taxicabs

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The City of Hamilton is conducting a review of taxicab services to ensure that the taxi by-law meets the current and future needs of residents and groups. All taxicabs and taxicab drivers operating within the City of Hamilton are licensed by the City’s Licensing & By-law Services Division and are regulated by Schedule 25 of the Licensing By-law 07-170.

The Let’s Talk Taxicabs engagement initiative will help us to understand the needs and concerns of our community regarding taxicab services in Hamilton.

Engagement will focus on these areas:

We want to hear from you!

We want your thoughts on current taxi services and areas of improvement that are important to you and other community members in Hamilton. To better engage with different stakeholders, two different online surveys are available:

  • Survey for the general public
  • Survey for taxicab drivers and plate owners

Your experiences and opinions will help determine the future of the City of Hamilton's taxicab regulations. Information gathered through these surveys will be used to guide our review and support possible revisions to Schedule 25 of the Licensing By-law 07-170.

Background

On December 5, 2023, Hamilton’s City Council approved a motion to review the taxicab industry given the industry’s evolution. No thorough review of Schedule 25 has occurred since the 2007 repeal and replacement of the City of Hamilton Licensing By-law. To review the current taxicab by-law, please visit www.hamilton.ca/build-invest-grow/starting-small-business/business-licences/by-law-licence-and-regulate-various(External link)

The City of Hamilton is conducting a review of taxicab services to ensure that the taxi by-law meets the current and future needs of residents and groups. All taxicabs and taxicab drivers operating within the City of Hamilton are licensed by the City’s Licensing & By-law Services Division and are regulated by Schedule 25 of the Licensing By-law 07-170.

The Let’s Talk Taxicabs engagement initiative will help us to understand the needs and concerns of our community regarding taxicab services in Hamilton.

Engagement will focus on these areas:

We want to hear from you!

We want your thoughts on current taxi services and areas of improvement that are important to you and other community members in Hamilton. To better engage with different stakeholders, two different online surveys are available:

  • Survey for the general public
  • Survey for taxicab drivers and plate owners

Your experiences and opinions will help determine the future of the City of Hamilton's taxicab regulations. Information gathered through these surveys will be used to guide our review and support possible revisions to Schedule 25 of the Licensing By-law 07-170.

Background

On December 5, 2023, Hamilton’s City Council approved a motion to review the taxicab industry given the industry’s evolution. No thorough review of Schedule 25 has occurred since the 2007 repeal and replacement of the City of Hamilton Licensing By-law. To review the current taxicab by-law, please visit www.hamilton.ca/build-invest-grow/starting-small-business/business-licences/by-law-licence-and-regulate-various(External link)

  • CLOSED: This survey has concluded.

    General Public Survey

    This survey allows for residents to provide input about the taxicab industry and help inform future regulation of these services.

    Notice of Collection: The City of Hamilton collects information under the authority of Sections 155, 156, and 227 of the Municipal Act, 2001. Any personal information collected for this taxicab survey will be used for the development and implementation of by-laws and other regulations that meet the current and future needs of residents and stakeholders in the City of Hamilton. Information collected for this initiative will be stored on servers located in Canada and subject to Canadian laws. Questions about the collection of this personal information can be directed to the Project Manager, Licensing & By-law Services, 330 Wentworth St N Hamilton L8L 5W2 905-546-2424 ext. 7819.

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  • CLOSED: This survey has concluded.

    Taxicab Driver & Owner Survey

    This survey allows for taxicab drivers and plate owners to provide input about the taxicab industry and help inform future regulation of these services. 

    Notice of Collection: The City of Hamilton collects information under the authority of Sections 155, 156, and 227 of the Municipal Act, 2001. Any personal information collected for this taxicab survey will be used for the development and implementation of by-laws and other regulations that meet the current and future needs of residents and stakeholders in the City of Hamilton. Information collected for this initiative will be stored on servers located in Canada and subject to Canadian laws. Questions about the collection of this personal information can be directed to the Project Manager, Licensing & By-law Services, 330 Wentworth St N Hamilton L8L 5W2 905-546-2424 ext. 7819.

    Share Taxicab Driver & Owner Survey on Facebook Share Taxicab Driver & Owner Survey on Twitter Share Taxicab Driver & Owner Survey on Linkedin Email Taxicab Driver & Owner Survey link
Page last updated: 06 Mar 2025, 12:00 AM